Active ride rules
- Once you create a ride it becomes active.
- Normal Active ride will be cancelled automatically before 2 hours of departure time if not confirmed by user.
- Tatkal Active ride will be cancelled automatically after 30 minutes of departure time if not confirmed by user.
Advance Policy
- An advance payment of 15% of the total fare is required for the first three rides. The minimum advance payment is Rs 100. After that no advance will be required.
- Advance is always applicable for Tatkal rides.
- Advance for airport ride is 30%.
- If you fail to pay once this loop starts again.
Cancellation and Refund
- Cancellation charge table for user (One-way , round trip and multi-stop rides)
Time before ride starts | Cancellation Charge For User |
---|---|
More than 24 Hrs | No charge |
24 to 12 Hrs | 5% |
12 to 6 Hrs | 10% |
Less than 6Hrs | 15% |
- Cancellation for airport ride
Time before ride starts | Cancellation Charge For User |
---|---|
More than 24 Hrs | No charge |
24 to 12 Hrs | 5% |
12 to 6 Hrs | 10% |
6 to 3 Hrs | 15% |
Less than 3Hrs | 30% |
- If user cancels a ride, he can select refund in his wallet or bank account which will be transferred within three working days.
- If we cancel the ride due to some circumstances. We will refund the money within two working days upon request.
Waiting and Extra Distance Charges
Allowed free extra distance and free waiting time
K.m. Range | Extra time | Extra free km |
---|---|---|
Till 25 km | 30 min | minimum of 3km and 5% of total distance |
26 to 50 km | 45 min | minimum of 3km and 5% of total distance |
51 to 100 km | 1 hr | minimum of 3km and 5% of total distance |
101 to 250 km | 2 hrs | minimum of 3km and 5% of total distance |
250 km | 3 hrs | minimum of 3km and 5% of total distance |
Charges for extra waiting time
- The waiting time starts from departure time if the driver arrives on time.
- If the driver arrives late, waiting time will be counted from the time of arrival of the driver.
- Rs 1 per min will be charged for one-way and airport ride after the free minutes are exhausted.
- For round and Multi-stop ride, the waiting charge is as follows:
Time | Charges |
---|---|
4 Hrs | 150 Rs |
Next 4 Hrs | 200 Rs |
Next 4 Hrs | 250 Rs |
Each next 4 Hrs | 250 Rs |
Charges for extra kms
- Extra kms calculation starts after the ride length and free extra kms are competed.
- Rs 1 per km will be charged for one-way and airport ride after the free distance is exhausted.
- For round and Multi-stop ride
Distance | Charges | |
---|---|---|
For first 25 km | 50 + X * per km charge | With prior information |
For first 25 km | 100 + X * per km charge | Without prior information |
For each next 25 km | 100 + X * per km charge |
X is the extra km charge chosen by the driver.
Rescheduling
- Rescheduling is only allowed for Airport ride
- Rescheduling can be done before 3 hours of ride start time
- Ride can only be rescheduled for next 12 hours of ride start time
- Rescheduling Charges
- No charges for postponing the ride upto 2 hours from the ride start time.
- Rs. 100 charges for rescheduling between 2 to 12 hrs. after the ride start time