Active ride rules

  • Once you create a ride it becomes active.
  • Normal Active ride will be cancelled automatically before 2 hours of departure time if not confirmed by user.
  • Tatkal Active ride will be cancelled automatically after 30 minutes of departure time if not confirmed by user.

Advance Policy

  • An advance payment of 15% of the total fare is required for the first three rides. The minimum advance payment is Rs 100. After that no advance will be required.
  • Advance is always applicable for Tatkal rides.
  • Advance for airport ride is 30%.
  • If you fail to pay once this loop starts again.

Cancellation and Refund

  • Cancellation charge table for user (One-way , round trip and multi-stop rides)
Time before ride starts Cancellation Charge For User
More than 24 Hrs No charge
24 to 12 Hrs 5%
12 to 6 Hrs 10%
Less than 6Hrs 15%
  • Cancellation for airport ride
Time before ride starts Cancellation Charge For User
More than 24 Hrs No charge
24 to 12 Hrs 5%
12 to 6 Hrs 10%
6 to 3 Hrs 15%
Less than 3Hrs 30%
  • If user cancels a ride, he can select refund in his wallet or bank account which will be transferred within three working days.
  • If we cancel the ride due to some circumstances. We will refund the money within two working days upon request.

Waiting and Extra Distance Charges

Allowed free extra distance and free waiting time

K.m. Range Extra time Extra free km
Till 25 km 30 min minimum of 3km and 5% of total distance
26 to 50 km 45 min minimum of 3km and 5% of total distance
51 to 100 km 1 hr minimum of 3km and 5% of total distance
101 to 250 km 2 hrs minimum of 3km and 5% of total distance
250 km 3 hrs minimum of 3km and 5% of total distance

Charges for extra waiting time

  • The waiting time starts from departure time if the driver arrives on time.
  • If the driver arrives late, waiting time will be counted from the time of arrival of the driver.
  • Rs 1 per min will be charged for one-way and airport ride after the free minutes are exhausted.
  • For round and Multi-stop ride, the waiting charge is as follows:
Time Charges
4 Hrs 150 Rs
Next 4 Hrs 200 Rs
Next 4 Hrs 250 Rs
Each next 4 Hrs 250 Rs

Charges for extra kms

  • Extra kms calculation starts after the ride length and free extra kms are competed.
  • Rs 1 per km will be charged for one-way and airport ride after the free distance is exhausted.
  • For round and Multi-stop ride
Distance Charges
For first 25 km 50 + X * per km charge With prior information
For first 25 km 100 + X * per km charge Without prior information
For each next 25 km 100 + X * per km charge

X is the extra km charge chosen by the driver.

Rescheduling

  • Rescheduling is only allowed for Airport ride
  • Rescheduling can be done before 3 hours of ride start time
  • Ride can only be rescheduled for next 12 hours of ride start time
  • Rescheduling Charges
    • No charges for postponing the ride upto 2 hours from the ride start time.
    • Rs. 100 charges for rescheduling between 2 to 12 hrs. after the ride start time